1. Where do you ship from? When will my order be shipped?

We ship directly from our warehouse or partner factories in China — even for single-item orders — ensuring you get the best factory-direct pricing.Your order will be processed and shipped within 1-3 business days.

2. How long will it take for my items to arrive?

Shipping times vary depending on your location:Estimated delivery time: 5–20 days We work with reliable logistics partners to get your order to you as quickly as possible.

3. I entered the wrong shipping address. What should I do?

Please email us as soon as possible at sales@ausidapet.com with your order number and the correct address.If your order hasn’t shipped yet, we’ll be happy to update it for you.

4. What if my package is lost or arrives damaged?

Lost Package: If your tracking shows no updates or your package is missing, contact the logistics provider and let us know immediately. Once confirmed, we’ll file a claim and either resend your order or issue a refund.Damaged Items: If your item arrives damaged, please send clear photos or videos of the issue to sales@ausidapet.com. Our support team will resolve it for you as quickly as possible.

5. Do you offer wholesale or bulk order pricing?

Yes, we do!If you're interested in bulk purchasing or wholesale pricing, please contact our sales team at sales@ausidapet.com. We’d love to support your business needs.

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Hot Pet Supplies
Discover the hottest and most essential pet supplies for your beloved companion!...

Hot Pet Supplies
Automatic Feeders
Automatic pet feeders are programmable devices that dispense food at scheduled times,...

Automatic Feeders

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Fountains
A pet water fountain is an automated circulating water system that provides...

Fountains
Chew Toys
Chew toys are specially designed objects made for pets—particularly dogs and some...

Chew Toys

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$Squeak Toys$

Squeak Toys
Squeak toys are playful pet accessories designed with an internal noise-making mechanism...

Squeak Toys
Treat Dispensing Toys
Treat-dispensing toys are interactive pet accessories designed to release small food rewards...

Treat Dispensing Toys
Interactive Toys
Interactive toys are designed to mentally and physically engage pets by requiring...

Interactive Toys

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Trackers
Pet trackers are wearable smart devices that use GPS, Bluetooth, or radio...

Trackers
Litter Boxes
Modern self-cleaning litter boxes are automated systems that detect, separate, and dispose...

Litter Boxes

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Halloween Pet Costumes
Get your furry friends ready for a spook-tacular Halloween! 🎃 Our Halloween...

Halloween Pet Costumes
Christmas Pet Costumes
Make this Christmas extra magical for your furry friends! 🎄 Our Christmas...

Christmas Pet Costumes

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